As a Technical Support Specialist, you will learn the inner workings of the product, help customers, and serve as a technical expert on a number of wide-ranging topics. You will have the opportunity to serve as a focal point for clients facing technical issues and collaborate with other teams to delight clients by delivering technical solutions and providing best practices.

• You will Act as the first point of contact for new and existing customers
• Provide product education
• Complete troubleshooting and escalate where necessary
• Handle customer complaints raised via Intercom and Email