Quicklizard - AI-powered dynamic pricing platform
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Quicklizard - AI-powered dynamic pricing platform

Quicklizard

About the Role:

As a Technical Support Specialist, you will learn the inner workings of the product, help customers, and serve as a technical expert on a number of wide-ranging topics. You will have the opportunity to serve as a focal point for clients facing technical issues and collaborate with other teams to delight clients by delivering technical solutions and providing best practices.

  • You will Act as the first point of contact for new and existing customers
  • Provide product education
  • Complete troubleshooting and escalate where necessary
  • Handle customer complaints raised via Intercom and Email

Responsibilities:

  • Willing to work shifts Sunday to Friday including night shifts.
  • Providing technical support and product assistance to customers worldwide through the ticketing system, calls, and emails.
  • Work closely with customer success managers to prioritize issues, communicate status, and oversee end-to-end resolution.
  • Resolve problems independently and understand the correct escalation procedures.
  • Reproduce and debug customer-reported problems and work with the engineering teams to resolve issues.
  • Research for the root cause, troubleshoot, and investigate issues.
  • Assist business partners with technical issues as well as customer service needs.

Requirements:

  • Students of science degrees: Math, Physics, Computer science, Engineering.
  • Fluent English (Both speaking and writing) – must.
  • Problem solver – love to get to the bottom of things and find the root cause of the problem.
  • You can communicate complex concepts in a clear and professional manner.
  • Able to learn quickly and adapt to changes
  • You are a lifelong learner with insatiable curiosity.
  • You have a constant smile on your face, and you are passionate about helping others
  • Technical troubleshooting ability
  • Ability to self manage and take initiative

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